Privacy Policy

This Privacy Policy explains how VentaDot ("VentaDot", "we", "us", "our") collects, uses, shares and protects information when you use our website and services. By using VentaDot, you agree to this Policy. If you do not agree, please do not use the service.

We process personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable law.

VentaDot is used by two kinds of people: restaurant owners and staff who run their menu, orders and billing through our console and apps, and guests who scan a table QR code to browse a menu and place an order. This Policy covers both.

From restaurants: account details (name, email, phone), business details (restaurant name, address, GST number if provided), menu and pricing data, order and payment records, device information for the owner apps, and any content you upload (logo, dish photos).

From guests: we try to collect as little as possible. To place an order we need a name and phone number, and if you choose to create an account, your login details. We do not require guests to create an account to place a one-off order at most restaurants. We collect order details (items, amounts, table), and if you pay online, payment status from our payment processor - we do not store your card, UPI or bank details ourselves.

Automatically: device type, browser, IP address, and basic usage data (pages viewed, buttons used), collected to keep the service secure and working, and see Cookie Policy for details on cookies specifically.

We do not sell personal data. We do not knowingly collect more data than we need to provide table ordering, kitchen management and billing.

To operate the ordering and kitchen-display service; process payments through our payment processor; generate GST-ready invoices for restaurants; send order-status updates (including via WhatsApp or SMS, where enabled by the restaurant); provide customer support; detect fraud and abuse; and improve the product. We do not use guest order data to build advertising profiles.

• Payment processors (such as Razorpay) to process online payments. They receive what is necessary to complete the transaction; we do not receive or store your full card/UPI details.
• Messaging providers (WhatsApp Business API, SMS/email providers) to deliver order and account notifications a restaurant has enabled.
• Cloud hosting and infrastructure providers who store and run the service on our behalf, under contract.
• The restaurant you ordered from — a restaurant can see the orders placed at their own tables, which is necessary for them to prepare and bill your order.
• Law enforcement or regulators, where required by law.

We do not share guest data across unrelated restaurants, and we do not sell personal data to advertisers.

We retain order and invoice records for as long as required by Indian tax and accounting law (generally several years), and account data for as long as the account is active plus a reasonable period after closure for legal and security purposes.

Subject to applicable law, you can ask us to:

• give you a copy of the personal data we hold about you
• correct inaccurate or incomplete data
• delete your data, where we are not required to keep it (for example, for tax or accounting records)
• withdraw consent for anything we process based on consent (such as marketing communications or non-essential cookies)

To exercise any of these, contact us at support@ventadot.com. We may need to verify your identity before acting on a request.

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

Our infrastructure providers may process data outside India. Where that happens, we require contractual and technical safeguards appropriate to the sensitivity of the data.

We may update this Policy from time to time. The "Effective date" above reflects the version currently in force. Material changes will be highlighted on this page or communicated directly where required by law.

For any privacy question, complaint or grievance, contact:

Tarang Sachaniya
VentaDot
416, Mukhi ne Khadki, Near Ambe Maa Temple, Paldi Gaam, Paldi, Ahmedabad, Gujarat 380007
Email: support@ventadot.com
Phone: +91 96620 70751

We aim to acknowledge grievances within 48 hours and resolve them within 30 days, consistent with the Information Technology Rules, 2021.