Refund Policy

We want billing to be predictable and fair. This page describes when a refund is available. It does not limit any right you have under applicable consumer-protection law that cannot be excluded by contract.

Our Starter plan is offered at no cost, so no refund applies to it. For any paid plan, fees are billed as described at signup or on your invoice. Unless required by law:

• we do not provide prorated refunds for early cancellation of a billing period you have already paid for
• if we are unable to provide the service due to a fault on our side for a sustained period, contact support@ventadot.com and we will review a partial credit or refund on a case-by-case basis

You can cancel your subscription at any time from the console; cancellation takes effect at the end of the current billing period.

Refunds for a food order are between the guest and the Restaurant that prepared it - VentaDot is not the seller and does not decide or issue food-order refunds. If there is an issue with an order (wrong item, quality issue, non-delivery), contact the Restaurant directly using the details on your order/receipt. Where a guest paid online through our payment processor and a Restaurant agrees to a refund, the refund is issued back to the original payment method by the payment processor, and can take several business days to appear depending on your bank.

If you cannot resolve an issue with a Restaurant directly, contact support@ventadot.com and we will do our best to help facilitate a resolution, though the ultimate responsibility for the order remains with the Restaurant.

If VentaDot-branded hardware (e.g. table QR stands) was purchased separately from a subscription, contact support@ventadot.com within 7 days of delivery for a defective or wrong item.